Card access update
As part of standardising our campuses, University of ÌÇÐÄvlog¹ÙÍø buildings and other ID card services like printing are switching to a new system.
FAQ – Swipe Access Card System Changeover
1. When is the swipe card system changing over?
The changeover for buildings is scheduled to start in August 2025 and continue until all building are complete.
2. When will I be notified when a building I have access to is being updgraded?
Yes. You will be notified 2–3 weeks prior to the changeover.
3. Will I need a new swipe card?
Yes. Temporary access cards will be issued to all staff, students and authorised users who require access during the changeover period. You will need to keep your existing card to access buildings that have not been changed over yet.
4. When and where can I collect my temporary card?
Temporary cards will be available for collection around one week before the changeover from a designated collection point (e.g. Ask ÌÇÐÄvlog¹ÙÍø).
5. Who will receive temporary cards?
All identified users requiring access to affected buildings.
6. What if I need access to other buildings during this time?
Temporary cards will be configured to allow appropriate cross-building access for those who need it. You will need to keep your existing card to access buildings that have not been changed over yet.
7. How do I use the temporary card?
Clear instructions will be provided with the card and included in all related communications to users.
8. What if my building only has one access point?
If there is only one card access point, alternative access (e.g. manual keys) will remain available where required.
9. Will security be present during the changeover?
Security attendance is unlikely to be required, provided staff are available to coordinate on-site during the switchover.
10. Will the changeover affect upcoming events or busy days?
Yes, this is being considered. For example, if a large access day (e.g. Open Day) coincides with the rollout, access needs will be coordinated to avoid disruption.
11. Will the new system keep the current features?
Yes. The new Gallagher system will implement "like for like" functionality, including existing features such as door beeps, double-touch readers, etc.
12. What about fire systems connected to access doors?
These will be retained and re-tested as needed, ensuring continued compliance and functionality.
13. Will the way we request access change?
Yes. Online processes for access requests will be updated for the new Gallagher system. Updated instructions will be shared with users.
14. Can new users be added during the transition period?
Yes. The system has spare capacity and users can be added as needed during the rollout.
15. Will support be available if issues arise?
Yes. On-site and remote support will be available during the rollout to resolve any access issues promptly.
16. Will any physical work (like painting) be done around the card readers?
Where required, finishing work (e.g. repainting around readers) will be assessed and completed on-site.
17. Will the work be noisy?
Any noisy works will be flagged in advance so that affected users can plan accordingly.
18. Who should I contact if I have a problem or concern?
You can email facilitiessupport@adelaide.edu.au or call 08 8313 4008.
